Legal Information - Hi-Tex Solutions

HI-TEX Solutions was founded with the vision of being a different type of company—a technology service company that was easy to do business with. It’s our unique customer service philosophy that our customers have come to rely on.

To ensure that support endures, we’ve made our legal information easily accessible.

- Master Service Agreement
  The MSA defines all use and terms of the Hi-Tex Solutions LLC services:MSA
- Acceptable Use Policy
  The AUP defines acceptable use of the Hi-Tex Solutions LLC services:EndUserAcceptableUsePolicy
- Privacy Policy
  The EPP defines the privacy policy of the Hi-Tex Solutions LLC services:EnduserPrivacyPolicy

SecureSync Service Level Agreement
The SecureSync SLA defines the service level agreements of the Hi-Tex Solutions LLC services:SecureSync-SLA
Hosted VoIP Service Level Agreement
The Hosted VoIP SLA defines the service level agreements of the Hi-Tex Solutions LLC services:Cloud-Voice-SLA
Elastic Engineering
The Elastic Engineering SLA defines the service level agreements of the Hi-Tex Solutions LLC services:Elastic Engineering SLA

Robert B

01:30 29 Feb 20

Fantastic! Working with Jason has been great. We initially scheduled an appointment for networking help and cyber security. On the day of his first visit we happened to have a fraud attach on our business accounts. Jason stepped in and helped with locking down our email and network. We are now setup with a managed cyber attack program. Thank you REB

Jeslyn Sabol

20:57 14 Jan 20

These guys have really helped out our office in becoming more up to date with hardware and better HIPAA compliant. They are very easy to work with, friendly, timely, and know their stuff!

Angie Greak Cuellar

14:56 28 May 19

Great service and fast responses. They did a review of my computer system, and they helped me set-up a back up system and a security system that would fit my needs (and price range) perfectly. They are very patient and explain things well! I highly recommend them! And they work remotely so you do not have to be in San Antonio to use their services! Win-win!

Heather Sanger

18:08 01 May 19

A home computer can be like a member of your family. It houses your memories, your data, and access to all the details of your life. When something happens to it, just like a loved one, you want the most qualified person taking care of it. I recently had an urgent computer issue. (Urgent because it’s college finals week and I had major assignments due in just days!) A new computer wouldn’t do, weeks and years of research were stored on this one. Googling didn’t get anywhere, help from family and friends fell short, and I knew I didn’t want to turn it over to a stranger at a big box store. (Does that guy really know what he’s doing, or is he just filling in from another dept?? How long would it take? How much would they charge?)I found the answers that I needed when I called Hi-Tex Solutions. I liked them because they’re locally owned and after speaking with them, instantly felt confident in their ability to help. A knowledge expert helped me to troubleshoot remotely over the phone. When the problem was discovered and they needed to work on it in person, drop off and pick up was seamless and it was (miraculously) fixed and ready to come home the same day! Hi-Tex Solutions brought me from the absolute desperation and devastation you feel when your trusted device stops working to the absolute relief of knowing that it’s going to be okay. I can’t handle doing business with a company that doesn’t sound like they know what they’re talking about, requires expensive diagnostics, or is just constantly up-selling. Just like my car, my health, and other important facets of life, I need someone I can trust when I have a problem, who gives an honest opinion without over-inflated estimates, and who cares about the outcome as much as I do. So grateful that I found them and will definitely do business again!

Maggie Titterington

20:14 26 Feb 19

Hi-Tex Solutions helped solve our business issues with ease and terminology that didn't require a technical degree to understand! Jason was very patient in explaining not only the processes we would need to implement but also the materials, time and different options. It is refreshing and gratifying to know that there are businesses that are IN business to really partner and help you. Thanks HI-Tex Solutions! We will definitely be using you again!

lis mathis

16:29 26 Feb 19

Prompt and timely service. Payed attention to what I needed. Been using Hi-Tex for years now for not only personal tech support but also for several of my businesses.

Thomas Boos

17:10 12 Oct 18

Great Service, Always on schedule and on time. The team at Hi-Tex is great to work with.

Justin Connally

19:58 21 Aug 18

This company is legit! Outstanding customer service, I would highly recommend them to my family and friends...

Kori Ashton

19:39 22 Jun 18

Jason has always been fast and fair in helping our small business. He's very knowledgeable and I'm more than happy to highly recommend him for all IT managed services.

Scott Savell

21:33 23 Jan 18

Hi-Tex Solutions is always very responsive to our needs! Jason and the gang does great work at a fair price! I would highly recommend them to anyone in the need of computer services.

Alvin Grigsby

20:14 23 Aug 17

Great job, very knowledgeable. Hard to find a task he doesn't know about. Great person to deal with.