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What Clients Say About HI-TEX Solutions' Managed IT

Real feedback from businesses experiencing improved efficiency and IT peace of mind

As a CPA firm, tax season is non-negotiable—there’s no room for downtime or uncertainty. HI-TEX helped us transition to a fully remote, cloud-based environment that kept us running through every tax deadline without interruption. Their support and planning made the shift seamless and secure.

Managing Partner
San Antonio CPA Firm

Very great service and great team! Love working with them. They are fast and excellent.

Melanie Rhooms
WD Pensionmark, Financial

As a construction firm, the 2022 ransomware attack shut us down completely. HI-TEX responded immediately, restored operations in days, and rebuilt our entire security stack. Since then, we’ve had zero incidents—and the blocked attack in 2024 proved the system is working as designed.

Operations Manager
Construction & Manufacturing Firm

We needed a way to scale ultra-personal, white-glove service without losing the human touch that defines our brand. HI-TEX helped us design an AI-driven platform that centralizes client intelligence and streamlines global operations while preserving the level of personalization our clients expect. It’s already changing how we deliver service.

Managing Director
Global Luxury Travel Firm

As a federal defense contractor, compliance isn’t optional—it determines whether we can even bid on work. HI-TEX completed our CMMC assessment, helped us understand exactly where we stood, and has been our trusted security advisor ever since. Five years in, they’re still the team we call when it has to be done right.

Compliance & Security Lead
Federal Defense Contractor

This company is legit! Outstanding customer service, I would highly recommend them to my family and friends.

Justin Connally
Connally Plumbing, Plumbing

As a national healthcare registry handling sensitive patient data from multiple major hospital systems, compliance and security were non-negotiable. HI-TEX designed and operated our AWS platform end-to-end, guided us through partner security assessments, and maintained full HIPAA alignment throughout. Even the final decommission was handled with the same level of rigor and documentation.

Director of Data Operations
National Healthcare Quality Registry

I appreciate your willingness to help, your solid technical expertise, and your ability to resolve incidents promptly, thereby minimizing the impact on my daily work. Sincere thanks for the excellent technical support service received. The team always responds quickly and professionally, offering effective solutions to hardware, software, and network issues.

Maru Garrido
The Hanson Group, Manufacturing

Great job, very knowledgeable. Hard to find a task he doesn’t know about. Great person to deal with.

Alvin Grigsby
Residential Client

Burton did an amazing job and went above and beyond to get us where we needed to be and for us to understand why. He corrected things that were wrong with our setup to get it all operating the way it should have been and to benefit us.

Joseph Schneider
Chicken Express, Food

Knowledgeable team and a go to for computing and compliance needs.

Andrew Willome
Residential Client

HI-TEX Solutions has been great to work with. Their team is professional, responsive, and always willing to help whenever needed. They provide excellent service and truly care about their customers and the quality of their work. I appreciate their communication, attention to detail, and commitment to making sure everything runs smoothly. I would highly recommend HI-TEX Solutions to anyone looking for reliable and knowledgeable service.

Evelyn Fordiani
The Hanson Group, Manufacturing

We have had a great experience working with Hi-Tex Solutions. Jason, Brian, and Sean have been professional, responsive, and extremely knowledgeable throughout the migration process. The team communicated clearly, stayed on top of every detail, and worked diligently to ensure everything moved forward smoothly and efficiently. Their level of support, follow-through, and technical expertise made the entire experience much easier for our team. Highly recommended!

George Doherty
ezTask, Web Development

We have partnered with Hi-Tex for several years, and Jason and his team are truly the best in the business. They are incredibly responsive, often addressing helpdesk tickets within the hour. Beyond just fixing issues, they are proactive with system updates and security patches. Hi-Tex has been a vital partner in our growth, guiding us through infrastructure purchases, seamless device installations, and comprehensive staff training. Highly recommended!

Charlie Collins
The Hanson Group, Manufacturing

As a faith-based nonprofit operating across multiple locations, we assumed we weren’t a likely target for cyberattacks. That assumption cost us—five separate Microsoft 365 incidents in under a year. HI-TEX stepped in, identified the root issues around identity and access, and rebuilt our entire security posture. We haven’t had a breach since.

Operations & Systems Administrator
Texas-Based Nonprofit

As a fully remote financial services firm handling sensitive client and retirement data, we needed more than basic IT support—we needed a secure, cloud-first foundation. HI-TEX designed and managed our entire Microsoft Entra ID and Intune environment, giving us enterprise-grade identity and device control without on-prem infrastructure. Everything just works, securely and consistently.

Managing Partner
Wealth Management & Pension Advisory Firm

Great service, great customer support, very professional, I highly recommend.

Hasan Abdullah

This is an excellent team of people who have helped me tremendously at three different companies.  They are highly knowledgeable in all areas and have consistently met all deadlines.

Josh Brown
Bexar County ESD 12, Emergency Services

As a faith-based nonprofit, we underestimated how quickly Microsoft 365 account compromise could escalate into operational and reputational risk. We experienced multiple incidents before fully understanding the exposure. HI-TEX helped us identify the pattern, implement proper identity and security controls, and rebuild our environment into a structured, secure system. The difference is night and day.

Operations & Systems Lead
Texas-Based Nonprofit

Hi-Tex Solutions is always very responsive to our needs!  Jason and the gang does great work at a fair price!  I would highly recommend them to anyone in the need of computer services.

Scott Savell
Rolling Rentals and More, Retail

Hi-Tex Solutions helped solve our business issues with ease and terminology that didn’t require a technical degree to understand! Jason was very patient in explaining not only the processes we would need to implement but also the materials, time and different options. It is refreshing and gratifying to know that there are businesses that are IN business to really partner and help you. Thanks HI-Tex Solutions! We will definitely be using you again!

Maggie Titterington
The Chamber, Professional Services

Hi-Tex provides excellent IT and cyber security services. I appreciate their skill and technical knowledge along with their quick response and professionalism. If you our your business ever needs these types of services, I highly recommend you consider Hi-Tex as your resource.

Michael J Rodriguez
WD Pensionmark, Financial Industry

Love our partnership with Hi-Tex Solutions.  They are quick to respond to any IT related issues and have provided invaluable support during our CMMC certification process.

Nichole Earlywine
SoTX Facility Services, Professional Services - Government

A home computer can be like a member of your family. It houses your memories, your data, and access to all the details of your life. When something happens to it, just like a loved one, you want the most qualified person taking care of it. I recently had an urgent computer issue. (Urgent because it’s college finals week and I had major assignments due in just days!) A new computer wouldn’t do, weeks and years of research were stored on this one. Googling didn’t get anywhere, help from family and friends fell short, and I knew I didn’t want to turn it over to a stranger at a big box store. (Does that guy really know what he’s doing, or is he just filling in from another dept?? How long would it take? How much would they charge?). I found the answers that I needed when I called Hi-Tex Solutions. I liked them because they’re locally owned and after speaking with them, instantly felt confident in their ability to help.  A knowledge expert helped me to troubleshoot remotely over the phone. When the problem was discovered and they needed to work on it in person, drop off and pick up was seamless and it was (miraculously) fixed and ready to come home the same day! Hi-Tex Solutions brought me from the absolute desperation and devastation you feel when your trusted device stops working to the absolute relief of knowing that it’s going to be okay. I can’t handle doing business with a company that doesn’t sound like they know what they’re talking about, requires expensive diagnostics, or is just constantly up-selling. Just like my car, my health, and other important facets of life, I need someone I can trust when I have a problem, who gives an honest opinion without over-inflated estimates, and who cares about the outcome as much as I do. So grateful that I found them and will definitely do business again!

Heather Sanger
Residential Client

Prompt and timely service. Payed attention to what I needed. Been using Hi-Tex for years now for not only personal tech support but also for several of my businesses.

Lis Mathis
1908 House of Wine and Ale, Food

Great Service, Always on schedule and on time. The team at Hi-Tex is great to work with.

Thomas Boos
Greene Tweed, Manufacturing

As a fire district, we don’t have the luxury of downtime—our systems have to work every time, without exception. HI-TEX didn’t just support our IT, they built and now manage our entire infrastructure across every station. The 5-year renewal through 2029 speaks for itself.

Fire Chief
South Texas Emergency Services District

Jason stepped in during a fraud attack and helped secure our email and network. Now we have a managed cyber attack program.

Robert B.

Hi Tex solutions has been so helpful with our businesses. Anytime we have an IT issue they are on top of it. They helped us set up all our email accounts and walked us thru the process. I would not have been able to do it without them.

Anna Covin
C & K Lawn Service, Commercial Landscaping

I stumbled across Hi-Tex a few years ago while searching for a new MSP and bringing them on board was one of the best operational decisions we’ve made. Their team of professionals has helped us reshape, enhance, and streamline both our cloud and onsite technology footprint across multiple offices in three different states; all while providing prompt, reliable support whenever issues arise. In the past, I’ve dealt with offshore support teams reading from scripts and navigating multiple layers of escalation because entry-level techs often struggled to resolve more complex issues. What stands out most about Hi-Tex is that their team is personable, responsive, and genuinely invested in understanding our business operations and improving our overall efficiency. I know exactly who I’ll be speaking with when I need assistance and I no longer worry about being bounced around from person to person. If you’re just looking for a provider, there are plenty of options out there. If you’re looking for a true technology partner, Hi-Tex is second to none.

Chris Newville
Aqua-Metric Sales Company, Utilities
Designing and Operating a HIPAA-Compliant Healthcare Data Platform in AWS
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Transforming a Legacy Luxury Travel Business into an AI-Driven Client Experience Platform
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Enabling Federal Contract Growth with an AWS GovCloud Environment Designed to Support Future CMMC Compliance
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Designing and Operating a HIPAA-Compliant Healthcare Data Platform in AWS
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Securing Public Safety
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How a CPA Firm Went Fully Remote Without Missing a Single Tax Season
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Our Awards

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Lead Your IT with Complete, Effortless Solutions.

HI-TEX Solutions cuts through IT complexity to connect, protect, and supercharge your entire technology environment—so you can innovate faster, scale smarter, and dominate your market. With relentless focus on security, performance, and reliability, our complete IT solutions keep your business running strong—giving you the freedom to lead and grow without limits.

Cloud Solutions

Cloud flexibility meets business agility...

Agility starts here

Harness the power of public, private, hybrid, and multi-cloud environments to scale smarter, move faster, and accelerate innovation. Our certified partnerships with AWS, Azure, and others ensure a seamless, strategic transformation across platforms.

Compliance

Compliance from start to scale. Comprehensive, auditor-backed solutions help you...

Confidence through compliance.

Navigate complex regulatory landscapes with expert-led solutions designed to help you meet and maintain requirements across HIPAA, PCI, CMMC, and more.

Cyber Security

Smarter protection at every layer. Gain visibility, reduce risk....

Smarter protection at every layer.

Gain visibility, reduce risk, and strengthen your defenses with integrated cyber security designed for modern IT environments.

Industry Expertise

Purpose-built solutions tailored for your industry...

Purpose-built solutions tailored for your industry.

We align your technology with your business goals and compliance needs to support smarter growth and better outcomes.

Managed IT Services

Remove the complexity of IT management—securing, optimizing,...

Remove the complexity of IT management

Securing, optimizing, and supporting every environment from on-prem to cloud, hybrid, or co-located. With end-to-end visibility and proactive management, achieve the stability, scalability, and peace of mind your business needs to grow without disruption.

Unified Communications

Empower productivity anywhere. Unify your communication...

Empower productivity anywhere.

Unify your communication tools with secure, communication systems that keep your workforce connected—wherever work happens.
Cloud Solutions
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Agility starts here

Harness the power of public, private, hybrid, and multi-cloud environments to scale smarter, move faster, and accelerate innovation. Our certified partnerships with AWS, Azure, and others ensure a seamless, strategic transformation across platforms.
Explore Cloud Solutions
Compliance
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Confidence through compliance.

Navigate complex regulatory landscapes with expert-led solutions designed to help you meet and maintain requirements across HIPAA, PCI, CMMC, and more.
Explore Compliance
Cyber Security
cyber security

Smarter protection at every layer.

Gain visibility, reduce risk, and strengthen your defenses with integrated cyber security designed for modern IT environments.
Explore Cyber Security
Industry Expertise
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Purpose-built solutions tailored for your industry.

We align your technology with your business goals and compliance needs to support smarter growth and better outcomes.
Explore Industry Expertise
Managed IT Services
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Remove the complexity of IT management

Securing, optimizing, and supporting every environment from on-prem to cloud, hybrid, or co-located. With end-to-end visibility and proactive management, achieve the stability, scalability, and peace of mind your business needs to grow without disruption.
Explore Managed IT Services
Unified Communications
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Empower productivity anywhere.

Unify your communication tools with secure, communication systems that keep your workforce connected—wherever work happens.
Explore Unified Communications

Why HI-TEX?

Turn IT Complexity Into Your Competitive Advantage.

Your business deserves more than just IT support—it needs a true partner. With over 20 years of experience, HI-TEX is built on technical excellence and trusted relationships. From day one, we focus on delivering secure, efficient, and customized solutions that meet the specific needs of your business—regardless of size or scope.

Strategic IT Planning for Growth

Take control of your technology roadmap with expert guidance designed to streamline operations, strengthen security, and support scalable growth. Our IT strategy services bring clarity to complex systems—so you can focus on what’s next.

Cloud & Data Solutions That Scale with You

Build smarter with scalable cloud and hybrid infrastructure tailored to your business. Our expert architects design, deploy, and manage solutions that align with your goals—so you gain agility without sacrificing control or budget.

Reliable Network Management for Seamless Operations

Keep your operations running smoothly with proactive network monitoring, robust cyber security, and infrastructure optimization—across on-prem, cloud, and hybrid environments. We ensure your network is always secure, stable, and ready to perform.

Premier Support When and Where You Need It

Get the expert support you need, when you need it. Our local team of IT specialists is on call via chat, email, phone, or on-site to resolve issues quickly and keep your systems running at peak performance.

Talk with an IT Expert

Our Core Industries

Agile IT. Aligned with Your Industry.

Mid-Market & Enterprise

Turn technology into a growth lever. Improve productivity, reduce downtime, and ensure compliance across complex network environments with tailored solutions designed to maximize ROI and expand operations.
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Healthcare

Meet HIPAA obligations with confidence. Our end-to-end security and compliance solutions supported by a full Business Associate Agreement (BAA) cover HIPAA, HITECH, and PHI and more to keep patient data safe and your systems audit-ready.
Learn More

Dental

Strengthen patient trust and eliminate operational bottlenecks. Our managed IT services enhance data and imaging performance, secure PHI, and optimize practice-management platforms—giving teams complete technical support to ensure efficient, uninterrupted care.
Learn More

Finance & Banking

Adopt an integrated compliance approach. We help financial organizations stay ahead with PCI-compliant solutions, vendor support, and secure infrastructure built for evolving regulations.
Learn More

Legal

Protect sensitive data and boost productivity when time is critical and confidentiality is paramount. Our managed IT services include 24/7 monitoring, secure remote access, and compliance assurance—so your firm stays resilient and responsive.
Learn More

Government Contractors

Navigate procurement, CMMC compliance, and legacy systems with ease. We help contractors modernize, reduce IT costs, ensure confidentiality, and maintain mission-critical performance.
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First Responders

Respond with speed and certainty. Modernize communication tools, upgrade legacy systems, and strengthen data protection to support mission-critical operations across teams, stations, and field units. Keep your responders connected, secure, and ready—when every second counts.
Learn More
Mid-Market & Enterprise
Turn technology into a growth lever. Improve productivity, reduce downtime, and ensure compliance across complex network environments with tailored solutions designed to maximize ROI and expand operations.
Learn More
Healthcare
Meet HIPAA obligations with confidence. Our end-to-end security and compliance solutions supported by a full Business Associate Agreement (BAA) cover HIPAA, HITECH, and PHI and more to keep patient data safe and your systems audit-ready.
Learn More
Dental
Strengthen patient trust and eliminate operational bottlenecks. Our managed IT services enhance data and imaging performance, secure PHI, and optimize practice-management platforms—giving teams complete technical support to ensure efficient, uninterrupted care.
Learn More
Finance & Banking
Adopt an integrated compliance approach. We help financial organizations stay ahead with PCI-compliant solutions, vendor support, and secure infrastructure built for evolving regulations.
Learn More
Legal
Protect sensitive data and boost productivity when time is critical and confidentiality is paramount. Our managed IT services include 24/7 monitoring, secure remote access, and compliance assurance—so your firm stays resilient and responsive.
Learn More
Government Contractors
Navigate procurement, CMMC compliance, and legacy systems with ease. We help contractors modernize, reduce IT costs, ensure confidentiality, and maintain mission-critical performance.
Learn More
First Responders
Respond with speed and certainty. Modernize communication tools, upgrade legacy systems, and strengthen data protection to support mission-critical operations across teams, stations, and field units. Keep your responders connected, secure, and ready—when every second counts.
Learn More

Our Partners

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STOP LOSING TIME, MONEY, AND MOMENTUM

THE UPSIDE OF MANAGED IT

When technology slows down, so does your business. Downtime, risks, and inefficiencies drain revenue and distract your team. We help you turn IT into ROI by showing what’s working, what’s not, and where your biggest opportunities are—so you shift from reacting to preventing, strengthen performance, and create predictable IT costs that fuel long-term growth.

  • Downtime
  • Hidden Risks
  • Unpredictable Costs
  • Stability
  • Security
  • Predictable IT
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