Delighted customers are the foundation for a successful business. Earn loyalty by responding to your customers with the right service level the moment they engage. With Contact Center, you can manage customer interactions efficiently, gain meaningful insights, and deliver a superior customer experience all from one integrated platform.

Businesses of all sizes can finally realize the advantage of an enterprise-grade cloud contact center solution that’s affordable, easy to deploy and powerful to operate. Reinforce your customer-facing staff with the secure, user-friendly, full-featured solution to ensure the very best customer experience with every engagement. Treat your customers well and boost the bottom line.

 

The Benefits of Contact Center Software as a Service (CCaaS)

INTELLIGENT ROUTING

Connect your customer with the right resource on time, every time.

CUSTOMER CHOICE

Offer customers a variety of ways to self-serve exactly when the need it.

PERSONALIZED EXPERIENCE

Respond with the warm reception that instant knowledge affords.  Integrate seamlessly with your CRM.

OMNI-CHANNEL ENGAGEMENT

Handle customer inquiries through their preferred channels
(voice, email, or chat).

IN-DEPTH INSIGHTS

Real-time reporting helps improve performance, now and into the future.

PROACTIVE Outreach

Enhance audience engagement with automated outreach capabilities.

Technology that Helps Your Business to Offer

Superior Customer Experience – Right Now

HI-TEXSOLUTIONS-CONTACT CENTER
Optimized Workforce

Your customer-facing staff can work anywhere. Recruit the very best talent and run your team from wherever they reside.

Unified Presence & Status

Allow frontline users to see at a glance when their team members are available to chat, busy with customers, or away from their workspaces.

Insightful Intelligence

Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.

Integrations Toolbox

Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.

Improved Employee Productivity and Customer Experiences Go Hand-In-Hand with Elevate and Contact Center

Looking for Business Phone Services?

ALL-IN-ONE PLATFORM

One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.

ADVANCED CALL HANDLING

Access advanced call capabilities within Elevate including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.

GREATER FLEXIBILITY

Effortlessly give Elevate users access to call queues without needing to onboard them to a different application.

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